11kab Privacy Policy

11kab is an internationally licensed online casino and sports betting platform accessible at https://11kab.net. We serve players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and all other cities and regions. Our platform offers cricket betting, live dealer casino games, slot games, and a comprehensive range of sports markets.

For the purposes of this Privacy Policy, "11kab," "we," "us," and "our" refers to the operator of the 11kab platform. "You" and "your" refers to any individual who visits, registers on, or uses the 11kab website or any of its associated services. This policy governs all data processing activities carried out by 11kab in connection with the provision of our gaming and betting services.

11kab collects personal data across several categories depending on how you interact with our platform. The table below summarises the categories of data we collect and specific examples within each category:

11kab collects your personal data through the following methods and touchpoints across our platform:

• Registration: When you create your 11kab account, you provide your name, date of birth, mobile number, email address, and create your login credentials. This data is collected directly from the registration form.
• KYC Verification: When you submit identity documents for age and identity verification, including your CNIC and selfie photograph, this data is collected via our secure KYC document upload portal.
• Deposits and Withdrawals: When you make a financial transaction using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, or USDT TRC20, the transaction reference and payment account details are recorded for regulatory and fraud prevention purposes.
• Platform Usage: Our servers automatically log technical data including your IP address, device identifiers, and session activity each time you access the 11kab platform.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect behavioural and technical data about your usage of the site. See Section 7 for full details.
• Support Interactions: When you contact the 11kab support team via live chat or email at [email protected], the content of your communications is recorded for quality assurance and dispute resolution purposes.

11kab uses your personal data for the following specific purposes. We only use data for a purpose that is compatible with the original reason it was collected:

• Account Management: To create, maintain, and administer your 11kab account, including processing your deposits, withdrawals, and game activity.
• Identity and Age Verification: To confirm that you are at least 21 years of age and that the identity information you have provided is accurate, as required by our international gaming obligations.
• Payment Processing: To process deposits and withdrawals via your nominated Pakistani payment method, and to detect and prevent payment fraud.
• Anti-Money Laundering (AML): To meet our AML obligations, including monitoring transaction patterns for unusual activity and conducting enhanced due diligence where required.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be showing indicators of problem gambling, and to administer the responsible gaming tools you set in your account dashboard.
• Fraud and Security: To detect and prevent fraudulent accounts, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
• Customer Support: To respond to your queries and complaints, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with our platform and to improve the gaming experience for all users in Pakistan.
• Communications: To send you transactional communications such as deposit confirmations, withdrawal notifications, KYC status updates, and — where you have opted in — promotional communications about bonuses and new features.

11kab processes your personal data under the following legal bases, which determine our justification for each processing activity:

• Contractual Necessity: Processing required to fulfil our contract with you — including account management, payment processing, and game delivery — is carried out on the basis that it is necessary to perform the services you have signed up for.
• Legal Obligation: Processing for KYC verification, AML monitoring, and regulatory record-keeping is carried out on the basis that it is required to comply with applicable legal and regulatory obligations under international gaming standards.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement is carried out on the basis of 11kab's legitimate interests in operating a safe, fair, and legally compliant gaming platform.
• Consent: Processing for optional marketing communications is carried out solely on the basis of your explicit consent. You may withdraw this consent at any time by updating your notification preferences in your account dashboard or by contacting [email protected].

11kab does not sell your personal data. We share your data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and our USDT TRC20 processing partner receive the minimum necessary transaction data to process your deposits and withdrawals securely.
• KYC and Identity Verification Providers: Our identity verification partner receives your CNIC and selfie data solely to complete the KYC process. This partner is contractually bound to process your data only for this purpose.
• Game Software Providers: Third-party game providers may receive your account identifier and wager data in order to deliver their games and maintain fairness records. These providers do not receive your name, contact details, or financial data.
• Fraud and AML Detection Services: We work with specialist third-party providers for transaction monitoring and fraud detection. These providers receive anonymised or pseudonymised data wherever practicable.
• Regulatory and Law Enforcement Authorities: We may disclose your data to relevant regulatory bodies or law enforcement agencies where required by law, pursuant to a valid legal order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, financial crime, or harm.
• Professional Advisors: Our legal, accounting, and audit advisors may receive access to personal data on a strictly confidential basis where necessary to provide their professional services to 11kab.

11kab uses cookies and similar tracking technologies on our website. A cookie is a small text file placed on your device by our web server when you visit the platform. Cookies help us deliver a functional, personalised, and secure experience for all players in Pakistan.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming tool configurations, and display preferences to personalise your experience on return visits.
• Analytical Cookies: Collect anonymised data about how players navigate the 11kab platform — such as pages visited, time spent on each section, and features used — to help us identify areas for improvement.
• Security Cookies: Used to detect suspicious login behaviour, flag unusual session patterns, and support our fraud detection systems.

11kab retains your personal data for as long as your account remains active and for a defined period thereafter, based on our legal obligations and legitimate business needs. The following retention periods apply:

When data reaches the end of its applicable retention period, it is securely deleted or anonymised such that it can no longer be associated with any individual player.

11kab implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security framework includes:

• AES-256 Encryption: All personal data stored in our databases is encrypted at rest using AES-256, the same standard used by international financial institutions.
• TLS 1.3 in Transit: All data transmitted between your device and the 11kab platform is protected by TLS 1.3 encryption, preventing interception by third parties.
• Two-Factor Authentication (2FA): 11kab supports OTP-based 2FA for all player accounts, providing an additional layer of protection for your login and withdrawal processes.
• Role-Based Access Controls: Internal access to personal data is restricted to authorised staff based on their operational role. All data access is logged and subject to regular audit.
• Penetration Testing: 11kab's platform undergoes regular security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: We maintain a documented data breach response procedure that defines the steps for identifying, containing, and notifying affected parties in the event of a security incident.

As an 11kab player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and a description of your request:

• Right of Access: You may request a copy of the personal data that 11kab holds about you. We will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Minor corrections such as email address or mobile number updates can be made directly in your account settings.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent. Note that some data must be retained for regulatory compliance and cannot be deleted on request.
• Right to Restrict Processing: You may request that we limit our processing of your data in certain circumstances while a dispute or rectification request is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of the data you provided to us directly, for the purpose of transferring it to another service.
• Right to Object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Objections to direct marketing will always be honoured immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

The 11kab platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. The minimum age requirement is actively enforced through our KYC identity verification process, which requires all players to submit a government-issued CNIC or equivalent document confirming their date of birth before withdrawal privileges are enabled.

If 11kab becomes aware that personal data has been collected from a player who is under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data from our systems as promptly as practicable, and handle any associated funds in accordance with our account closure procedures and applicable regulatory guidance.

11kab operates under international gaming standards and some of our third-party service providers — including KYC verification partners, game software providers, and fraud detection services — may be located outside Pakistan. Where your personal data is transferred to a country outside your jurisdiction, 11kab ensures that appropriate safeguards are in place to maintain a standard of data protection equivalent to the protections described in this Privacy Policy.

Such safeguards may include contractual data processing agreements that impose data protection obligations on the recipient, or transfers to jurisdictions that maintain internationally recognised data protection frameworks. By using the 11kab platform, you acknowledge that your data may be processed in countries outside Pakistan in accordance with these safeguards.

The 11kab website may contain references to third-party game providers whose software powers certain games on our platform. Please note that this Privacy Policy applies solely to data collected and processed by 11kab directly. Any third-party services, platforms, or content accessible through or referenced on the 11kab website are governed by their own privacy policies, which 11kab has no control over.

We encourage you to review the privacy policies of any third-party service you interact with. 11kab is not responsible for the data practices of third-party operators, and the inclusion of any third-party game or service on our platform does not constitute an endorsement of their privacy practices.

11kab reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or the services we offer. When material changes are made, we will notify registered players via the email address associated with their 11kab account and display a prominent notice on the platform for a period of at least 14 days following the update.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Privacy Policy periodically so that you remain informed about how 11kab is protecting your personal data. Continued use of the 11kab platform following notification of changes constitutes your acknowledgement of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 11kab processes your personal data, our dedicated support team is available 24 hours a day, 7 days a week, in both English and Urdu.

• Email: [email protected]
• Live Chat: Available 24/7 inside your account dashboard
• Serving: Karachi, Lahore, Islamabad, Faisalabad & all of Pakistan